Eyezz Reviews

If I could give a 0 ⭐ I would still have not received my glasses can't get a hold of anybody in customer service nobody will call me back or email me back it's been weeks they took the money but never sent my glasses

In this hard time I got appointment without any delays and I had very good customer service and reasonable price for glasses. Was very fast and good quality. Very friendly atmosphere. I had a good time. This store is the best in NYC

If I could give them 0 stars I would.
If you are going to advertise well on the internet, then you should be prepared to handle orders efficiently. I ordered a pair of frames. I got a confirmation email that they received my order; so far so good. But that was it. Their site says orders take 5-7 days shipping. 7 days later, nothing. OK, so I email them for an update and finally get a reply at the 9 day point; reply just says they will check into it. Later that day, I get an email that they refunded me. That's it. No explanation, no apology.
Obviously they didn't have that frame in stock, thus they SHOULDN'T show it as in stock on their web site. And they should have notified me right away that they were out of stock so I could choose something else. These are eyeglasses - important functional items - not jewelry, etc. I have now spent 9 useless days wearing my old/broken glasses, and have to start all over again! Very poor customer service! One might think, why don't I just go to a local eyeware retailer and save myself the trouble/wait. Because I have an unusually shaped face and narrow face at the eyes and need small glasses, and very few look good on me. I have searched for decades for glasses that fit my face and only found proper ones in the last 6 years, but they cost me about $650 each (distance glasses & computer glasses). My optometrist is excellent at testing and prescribing for a condition I have called hyperphoria, so I stick with him for the Rx, but they wanted over $500 JUST for lenses for my computer glasses, and over $900 for frames & lenses for my distance glasses!
Standard optical outlets just carry frames for normal shaped faces, not narrow bridge/narrow glasses. So I'm off shopping online again!

Scam. Order placed, confirmation email received and then no other contact emails regarding shipping. I have called numerous times and emailed with no response. Stay away.

Beware! A scam! Order placed, money taken from my card and confirmation email received. Thereafter no further shipment updates. No reply to repeated emails, no one answers the multiple calls placed to customer services, no replies to chat messages, no replies to repeated voicemail messages!!

Do yourselves a favour and avoid this scam website!!

Best prices and wide selection of glasses! Site was easy to navigate, customer service representative was extremely helpful, and shipping was fast! Will definitely be back!

amazing customer service, fast shipping, got my 15% discount with first purchase and now ordering second pair: spring is coming!!!!
highly recommended

Fast shipping, great customer service

I’ve got beautiful sunglasses for very affordable price! Service was great! Definitely will be back! :)

Great caring people!